Terms & Conditions

GENERAL

This website is operated by Huanic Corporation.

As a user of this website you acknowledge that any use of this website including any transactions you make are subject to our terms and conditions set out below.

Please read through these terms and conditions carefully before using this website.

The website adheres to the Consumer Protection (Distance Selling) Regulations 2000, The Electric Commerce Regulations 2002 and the Data Protection Act 1998.

 We reserve the right to change any of these terms and conditions at any time.

All sizes and measurements on our website are approximate, but we do try to make sure that they are as accurate as possible.

ORDER PROCESS

All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

Select your required products from the product list then click the “add to basket” button and continue shopping until you are ready to checkout. 

When you click on “checkout”, this will show the final details of your order, if you are happy with your order, click the “submit” order button, which will direct you to a payment portal from Alipay.

If your payment is successful, you will be returned to a confirmation order screen.

We will automatically send to you an order acknowledgement email detailing the products you have ordered and price.  If however, the payment has rejected and the reason, we will request you try checking out again and using alternative payment using the above process.  Only when full payment is accepted will you receive an email confirmation of order.

Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered, unless you cancel it.

Please print out the confirmation email in case it is needed in future.

PAYMENT

Alipay will take payment from your card at the time we receive your order and only when Alipay have checked your card details and we have checked the stock availability.

Goods are subject to availability and in the event that we are unable to supply the goods, we will inform you of this as soon as possible.

A full refund will be given where you have already paid for the goods.

The price you pay is the price displayed on the website at the time we receive your order, which will include all delivery charges and VAT.

Payment can be made using the Alipay payment system.

We will deliver the stated goods to your preferred delivery address providing we have received the total balance due.

All prices are shown in US$ sterling with VAT included.

DELIVERY

We deliver to the United States to Europe.  

We will despatch your package the day before your requested delivery date in order for it to arrive on your selected delivery date. Please note that we can not deliver on Sundays.

WHAT DAYS DO YOU DELIVER

Monday to Friday (Delivery between 8am – 5.30pm).

United States: Ship Cost Us$ 24.99.

Europe: Ship Cost US$ 29.99.

Saturday (Delivery time between 8am – 5.30pm).

United States: Cost US$ 24.99 .

Europe: - Cost US$ 29.99 .

Sunday.

No delivery.

Please note if you require your pack urgently, we require at least 48 hours notice to allow for delivery.

We will endeavour to stick to the delivery charges and estimated time scales agreed, however delays are occasionally inevitable due to unforeseen factors, such as bad weather or postal strikes.

We will not be liable for failure to deliver the products if the circumstances are beyond our reasonable control. 

We will provide you with a tracking number so that you are albe to track your parcel.

MISSING OR DAMAGED ITEMS

If you have found that something is missing or damaged in the pack then please contact us within 7 days.

You  have 21 days from receipt to return the damaged item to us.  We will then send out a new item to you. If you do not send the damaged item back within 21 days, we cannot replace this item, likewise, if there is something missing from you pack and you have not notified us within 7 working days, then we will not send the missing items out to you.

CANCELLATIONS

You can cancel your order in accordance with your rights under the Distance Selling Regulations.

We offer a 7 day money back guarantee, if the products have not already left for delivery.

If you find you do not require the items once it has been delivered to you then you must contact us within 7 days of receipt and return the product in the original condition that it was sent, within 21 days of receipt. 

The pack should not have been opened or tampered with in any way. It is suggested that you return this by recorded delivery, so that you have proof that you have returned it to us within 21 days. 

If it is returned within the 21 days from receipt and is in the condition that we sold it, we will issue a full refund minus the postage cost. 

We have 30 days from the date of receipt by you to refund your money.

If any products are returned after the 21 days or if the products are damaged in any way, then we will NOT issue a refund.

COMPLAINTS

We will aim to respond to complaints within 3 working days. You can contact us by email or using the online form. Please see the contact us section on our home page for this information.

MISC

The contract between us shall be governed by the laws of the China and any dispute between us will be resolved exclusively in the courts of China.

Chinese is the only language offered for the conclusion of the contract.

We have selected our products on the basis that these products will be used for domestic use only.

To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion.

These terms and conditions, including the documents or other sources referred to in these terms and conditions supersede all prior representations, understandings and agreements between you and Huanic Corporation relating to the use of this website (including the ordering of products) and set forth the entire agreement and understanding between you and Huanic Corporation for your use of this website.

Huanic Corporation – No.67 Jinye Road Hi-tech Zone, Xi’an Shaanxi China, 710077, Registered in China - Company Number 6101360328.

 



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